Member Services and Provider Relations
MED3OOO provides exceptional customer service to IPA providers and their patients. Our customer service representatives receive over 12,000 calls per month and are ready to address and resolve questions and issues that may arise with your providers and patients. All interactions are documented in a customer service system that enables us to track issues and ensure resolution. Our bi-lingual capabilities allow our representatives to communicate effectively and efficiently with Spanish speaking patients. If other languages are needed, MED3OOO is contracted with Language Line® services to assist patients in multiple languages. MED3OOO strives to provide the best service possible and our experienced, well qualified staff is adept at providing proactive solutions to ensure that the continuity of care for your patients is not interrupted.
