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M3/Connect ASP Technology - The Phytel Connection

The Phytel® Connection is a communication management and call processing system that speeds clinic response, improves operating performance, enhances patient communication, reduces uncompensated time and conserves clinic resources by automating fundamental communication and business functions including the following:

• Appointment Confirmation
• Report Lab Results
• Patient Voicemail

The integration of voice, fax, Personal Digital Assistant and secure Internet communications with the patient record in one system gives physicians the opportunity to provide a level of patient access, convenience and service that patients have come to expect, if not demand.

Using The Phytel® Connection, physicians and staff are able to visually organize and review messages of all types, access an integrated electronic patient chart, create a response, and quickly document actions taken in the integrated patient record. Unlike Internet applications that support only electronic media (e-mail or Web-mail) and force users to adopt a new style of interaction, The Phytel® Connection allows physicians and patients the flexibility to communicate using any format they choose… telephone, voicemail, secure Web mail, PDA, or fax.  All communications are handled through one application for true unified messaging.

The M3/Connect Phytel Proactive Patient Outreach automates the follow-up process for your entire patient population. MED3OOO maintains a patient registry for all active patients in the practice, and scans daily to identify non-compliance according to the protocols selected. The system operates in the background to bring the patient back into compliance with whatever healthcare service is due. 

When integrated with MED3OOO M3/IQ™ Data Warehouse, it enables medical practices to capture full value from the communication system by delivering clear, concise operational and tracking reports. The IQ reports enable practice leaders to drill down into the data to identify actionable growth strategies and solutions to problems. These reports provide critical data to help practice communicate with patients in a secure method.

Combining the Phytel Connection® and the MED3OOO M3/IQ™ Data Warehouse provides users with a full-spectrum of data to improve and better manage patient communications.

Proactive Patient Outreach involves a four-step process:

•  IDENTIFY patients due for recommended care 

•  NOTIFY patients through automated outreach messaging 

•  TRACK patient response and monitor compliance 

•  MEASURE financial and clinical results 

Proactive Patient Outreach is provided on an affordable monthly per provider subscription basis. As an Application Service Provider (ASP) model, clients access the service through a simple and secure Internet interface. There is nothing to buy at the practice level and the impact on the practice IT staff is minimal. Implementation typically takes 45-60 days from contract signature. The results are guaranteed.

For more information, contact MARKETING@MED3000.com